Agent Compliance Status Change

Webhooks belong to the Carrier & MGA API. This event fires about an agent at an agency you appoint, and only a credential on that surface (carrier, MGA or wholesaler) can subscribe to it.

Overview

The AGENT_COMPLIANCE_STATUS_CHANGE webhook is triggered when an agent’s compliance status changes for any product/state combination. Webhook type: AGENT_COMPLIANCE_STATUS_CHANGE

Triggers

This webhook fires when any of the following occur for an agent:

Agent license is created, updated, or expires
Agent appointment status changes
Compliance requirements for a product/state combination are updated
PDB (Producer Database) alerts from NIPR affect license or appointment data

This webhook is debounced with a 1-minute sliding window. After the last change in a sequence, Turris waits 1 minute before sending a consolidated webhook. A maximum cap of 30 minutes ensures delivery even during continuous activity.

Payload Example

{
  "webhookType": "AGENT_COMPLIANCE_STATUS_CHANGE",
  "upstreamEntityId": "507f1f77bcf86cd799439010",
  "payload": [
    {
      "entity": "agent",
      "downstreamEntityAssociationId": "507f1f77bcf86cd799439011",
      "legalName": "Example Insurance Agency",
      "branchName": "Main Branch",
      "producerCode": "ABC123",
      "npn": "1234567",
      "products": [
        {
          "productId": "507f1f77bcf86cd799439012",
          "productName": "Property & Casualty",
          "states": [
            {
              "stateCode": "CA",
              "complianceStatus": "COMPLIANT",
              "licenseStatus": {
                "statusName": "Licensed"
              },
              "appointmentStatus": {
                "statusName": "Appointed"
              }
            },
            {
              "stateCode": "FL",
              "complianceStatus": "NOT_COMPLIANT",
              "licenseStatus": {
                "statusName": "Missing License",
                "statusMessages": ["Required license class not found"]
              },
              "appointmentStatus": {
                "statusName": "Missing Carrier",
                "statusMessages": ["No active appointment with required carrier"]
              }
            }
          ]
        }
      ]
    }
  ]
}

Field Reference

Entity Fields (each element in `payload`)

Field	Type	Description
`entity`	string	Always `"agent"` for this webhook type
`downstreamEntityAssociationId`	string	The association ID linking the agent’s agency to your upstream entity
`legalName`	string	Legal name of the downstream entity (agency) the agent belongs to
`branchName`	string	Branch name of the association
`producerCode`	string (optional)	The producer code assigned to the agency this agent belongs to. Absent when none has been assigned, or when the only value on record is an internal identifier Turris generated for its own bookkeeping rather than one you issued.
`npn`	string	National Producer Number
`products`	array	Array of products where the agent’s compliance status changed

Product Fields (each element in `products`)

Field	Type	Description
`productId`	string	The product ID
`productName`	string	Human-readable product name
`states`	array	Array of states where compliance status changed for this product

State Fields (each element in `states`)

Field	Type	Description
`stateCode`	string	US state/territory code (e.g., `CA`, `TX`, `NY`)
`complianceStatus`	string	Either `COMPLIANT` or `NOT_COMPLIANT`
`licenseStatus`	object	License status — see below
`appointmentStatus`	object	Appointment status — see below

Status Object Fields (`licenseStatus` and `appointmentStatus`)

Field	Type	Description
`statusName`	string	Human-readable status name (e.g., `"Licensed"`, `"Missing License"`, `"STATE_REMOVED"`)
`statusMessages`	string[]	(Optional) Array of detailed status explanations

When a state is removed from a product’s compliance requirements, licenseStatus and appointmentStatus will both have statusName: "STATE_REMOVED".

Batching

Because this webhook is debounced, a single delivery may contain multiple agents in the payload array, and each agent may have multiple products and states that changed. Design your handler to iterate over the full payload.

Start Here

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Agent Compliance Status Change

Overview

Triggers

Payload Example

Field Reference

Entity Fields (each element in `payload`)

Product Fields (each element in `products`)

State Fields (each element in `states`)

Status Object Fields (`licenseStatus` and `appointmentStatus`)

Batching

​Overview

​Triggers

​Payload Example

​Field Reference

​Entity Fields (each element in payload)

​Product Fields (each element in products)

​State Fields (each element in states)

​Status Object Fields (licenseStatus and appointmentStatus)

​Batching

Overview

Triggers

Payload Example

Field Reference

Entity Fields (each element in `payload`)

Product Fields (each element in `products`)

State Fields (each element in `states`)

Status Object Fields (`licenseStatus` and `appointmentStatus`)

Batching