Skip to main content
If you encounter any issues or have questions about the Turris API, our support team is here to help.

​
Contact Options

Live Chat

Submit a support request and chat with us live

Email

Send an email to support@turrisfi.com

Slack

Invite-only Slack support channel available upon request

​
When Contacting Support

Please include the following information to help us resolve your issue quickly:
Your MGA account name
The requestId from any error responses
A detailed description of the issue
Any relevant code snippets or request/response examples
The environment you’re using (sandbox or production)

​
Example Support Request

Subject: API Error - Unable to add downstream entity

Account: Example MGA Inc.
Environment: Sandbox
Request ID: dev-d9ff9170-cc06-4fa0-8177-8f1d34405a48

Description:
When attempting to add a downstream entity via POST /downstream-entity-associations/add,
I'm receiving a 400 error with the message "Invalid NPN format".

Request payload:
{
  "npn": "1234567",
  "producerCode": "ABC123"
}

Response:
{
  "statusCode": 400,
  "errorType": "invalid_input",
  "errorMessage": ["Invalid NPN format"],
  "requestId": "dev-d9ff9170-cc06-4fa0-8177-8f1d34405a48"
}

​
Response Times

PriorityResponse Time
Critical (Production down)Within 1 hour
High (Feature blocking)Within 4 hours
NormalWithin 1 business day
LowWithin 3 business days

​
Additional Resources

API Reference

Explore all available endpoints

Error Handling

Understanding error responses