Support and Contact Information

Subject: API Error - Unable to add a downstream entity

Organization: Example MGA Inc.
API: Carrier & MGA (/v2/upstream/*)
Environment: Sandbox
Request ID: dev-d9ff9170-cc06-4fa0-8177-8f1d34405a48

Description:
When attempting to add a downstream entity via
POST /v2/upstream/downstream-entity-associations/add, I'm receiving a 400 error.

Request payload:
{
  "isNpnRequired": true,
  "downstreamEntityNpn": "",
  "category": "agency",
  "firstName": "Jon",
  "lastName": "Doe",
  "email": "jon.doe@example.com"
}

Response:
{
  "statusCode": 400,
  "errorType": "validation_error",
  "errorMessage": ["NPN is required when isNpnRequired is true"],
  "requestId": "dev-d9ff9170-cc06-4fa0-8177-8f1d34405a48"
}

Subject: API Error - Unable to add a producer

Organization: Example Insurance Agency LLC
API: Agency (/v2/downstream/*)
Environment: Sandbox
Request ID: dev-6b1c0f42-7a30-4f9e-9c11-2d5e8ab41c77

Description:
When attempting to add a producer via POST /v2/downstream/producers,
I'm receiving a 400 error.

Request payload:
{
  "firstName": "Jon",
  "lastName": "Doe",
  "ssn": "[REDACTED]",
  "entityIds": ["6610b3d2c2e0a51b8c0d1f02"]
}

Response:
{
  "statusCode": 400,
  "errorType": "validation_error",
  "errorMessage": ["ssn must be 9 digits, with or without hyphens"],
  "requestId": "dev-6b1c0f42-7a30-4f9e-9c11-2d5e8ab41c77"
}