> ## Documentation Index
> Fetch the complete documentation index at: https://docs.turrisfi.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support and Contact Information

> Get help with your Turris API integration

If you encounter any issues or have questions about the Turris API, our support team is here to help.

## Contact Options

<CardGroup cols={3}>
  <Card title="Live Chat" icon="comments" href="https://turrisfi.com">
    Submit a support request and chat with us live
  </Card>

  <Card title="Email" icon="envelope" href="mailto:support@turrisfi.com">
    Send an email to [support@turrisfi.com](mailto:support@turrisfi.com)
  </Card>

  <Card title="Slack" icon="slack">
    Invite-only Slack support channel available upon request
  </Card>
</CardGroup>

## When Contacting Support

Please include the following information to help us resolve your issue quickly:

<Check>Your MGA account name</Check>
<Check>The `requestId` from any error responses</Check>
<Check>A detailed description of the issue</Check>
<Check>Any relevant code snippets or request/response examples</Check>
<Check>The environment you're using (sandbox or production)</Check>

## Example Support Request

```
Subject: API Error - Unable to add downstream entity

Account: Example MGA Inc.
Environment: Sandbox
Request ID: dev-d9ff9170-cc06-4fa0-8177-8f1d34405a48

Description:
When attempting to add a downstream entity via POST /downstream-entity-associations/add,
I'm receiving a 400 error with the message "Invalid NPN format".

Request payload:
{
  "npn": "1234567",
  "producerCode": "ABC123"
}

Response:
{
  "statusCode": 400,
  "errorType": "invalid_input",
  "errorMessage": ["Invalid NPN format"],
  "requestId": "dev-d9ff9170-cc06-4fa0-8177-8f1d34405a48"
}
```

## Response Times

| Priority                   | Response Time          |
| -------------------------- | ---------------------- |
| Critical (Production down) | Within 1 hour          |
| High (Feature blocking)    | Within 4 hours         |
| Normal                     | Within 1 business day  |
| Low                        | Within 3 business days |

## Additional Resources

<CardGroup cols={2}>
  <Card title="API Reference" icon="code" href="/api-reference/v1/authentication/get-oauth-token">
    Explore all available endpoints
  </Card>

  <Card title="Error Handling" icon="triangle-exclamation" href="/guides/error-handling">
    Understanding error responses
  </Card>
</CardGroup>